WHAT CUSTOMERS JUST ASKED YOUR SALESPERSON FOR ?
HOW IT WORKS
Frontline employees and/or customers send feedback to the management
Our data experts will analyze and aggregate all input and detect important signals.
FrontVoice was created in 2016 by Jonathan Appelstein (15 years experience in the fashion retail sector) and Philippe Bouzaglou (classmate of Marc Zuckerberg at Harvard and inventor of Facebook's social graph) with the idea to improve upward communication from the field to management. Our deep industry expertise in retail and natural language processing helps companies listen to their large number of people and detect important signals.
Frontline staff are at first point of customer contact. They see many problems and opportunities that their managers do not.
Relying on their insights and observations is good business. The single most significant strategic strength that an organization can have is a commitment to strategic listening on the part of every member of the company who are closest to serving and supporting the customer.
A simple yet effective way for sending feedback from your stores and customers and analyzing input. Easy to implement.
A modern approach to extract insights instantly using artificial intelligence.